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RingCentral

Use RingCentral's Call Handling & Forwarding settings to route inbound calls from your existing RingCentral number to your Reflekt Legal assistant number. If your main number first lands in a call queue, update the queue routing as well.

Before You Start​

Make sure you have:

  • Your Reflekt Legal assistant number
  • Admin access to RingCentral
  • A decision on whether calls should forward immediately, after a delay, or only after hours
  • A routing setup that preserves the original caller's number in caller ID

Caller ID Requirement​

When you test RingCentral forwarding, confirm the forwarded call still shows the original caller's number to Reflekt Legal. Do not rely on a setup that only shows your office number.

After-Hours Forwarding​

Use this when staff should answer during business hours and only after-hours calls should reach Reflekt Legal. This is configured on the call queue that receives your inbound calls, not on an individual user.

  1. Sign in to the Admin Portal at service.ringcentral.com.
  2. Go to Phone System → Groups → Call Queues.
  3. Open the call queue that receives your inbound calls.
  4. Open Call Handling & Members.
  5. Select the After Hours tab.
  6. Under How to handle calls during after hours, select Forward to external number.
  7. Enter your Reflekt Legal assistant number.
  8. Click Save.

Optional: Forward overflow calls during business hours​

If you also want overflow calls — calls staff don't pick up during open hours — to reach Reflekt Legal:

  1. Open the Call Queue Hours (business hours) tab in Call Handling & Members.
  2. Find the wait/overflow settings — for example, how calls are routed when agents don't answer, are busy, the queue is full, or the maximum wait time is reached.
  3. Set the relevant overflow action to Forward to external number and enter your Reflekt Legal assistant number.
  4. Click Save.
tip

Keep your queue members and ring timers in place so staff still get the first chance to answer during business hours. Reflekt Legal only receives the call after hours or on overflow.

note

If your published number first lands on the Auto-Receptionist before the queue, route its Closed Hours to this call queue (the Auto-Receptionist can't forward to an external number directly).

Set Up Main Line Forwarding​

Forward your RingCentral company line to an external number. This routes all calls to the main company number to an outside phone (cell, answering service, etc.), 24/7. RingCentral can't forward the main line directly to an external number, so a call queue is used as a pass-through — no user accounts involved.

Call flow: Main company number → Call queue → External number

Step 1: Create the call queue​

  1. Sign in to the Admin Portal at service.ringcentral.com.
  2. Go to Phone System → Groups → Call Queues.
  3. Click + New Call Queue.
  4. Name it (e.g., Main Line Forward), assign any extension number.
  5. Skip adding members.

Step 2: Forward the queue to the external number​

  1. Open the new call queue.
  2. Go to Call Handling.
  3. Enable Forward all calls.
  4. Choose An external number and enter the full number (e.g., +1 555 123 4567).
  5. Click Save.

Step 3: Route the company line to the queue​

  1. Go to Phone System → Company → Company Call Handling.
  2. Edit the routing rule ("Where would you like to forward your calls?").
  3. Select Multiple users - call queue → choose Main Line Forward.
  4. Leave Specify start and end dates unchecked (keeps forwarding on until turned off).
  5. Click Save.

Step 4: Verify​

  1. Call the main company number from another phone — it should ring the external number directly.
  2. Call a user's direct line — it should ring that user as normal (direct lines are unaffected).

Notes​

  • To turn forwarding off, revert the rule in Company Call Handling (or disable Forward all calls on the queue).
  • Direct user numbers (DIDs) bypass Company Call Handling and are not affected.
  • Check Phone Numbers → Assigned to if unsure which numbers route through the company line.

Test Your Setup​

  1. Call your published business number.
  2. Confirm the call routes to the correct Reflekt Legal assistant number.
  3. Confirm the forwarded call includes the original caller's phone number in caller ID.
  4. Verify the rule works during the times and conditions you configured.
  5. If you use a queue, verify the call follows the full queue path before forwarding at the expected step.

Official Help​

If you need help validating your setup, contact [email protected].