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8x8

Use the 8x8 Admin Console to set up Call Forwarding Rules (also called One Number Access) that route inbound calls to your Reflekt Legal assistant number. Rules can forward your main line at all times, only after hours on a recurring schedule, or only on overflow when a call goes unanswered.

Before You Start​

Make sure you have:

  • Your Reflekt Legal assistant number
  • 8x8 Admin Console administrator access
  • A decision on whether calls should forward all the time, only after hours, or only when unanswered (overflow)
  • A routing setup that preserves the original caller's number in caller ID

Caller ID Requirement​

When you test 8x8 forwarding, confirm the forwarded call still shows the original caller's number to Reflekt Legal. Do not rely on a setup that only shows your office number.

Open Call Forwarding Rules​

Call forwarding rules are configured per user in the Admin Console.

  1. Sign in to the 8x8 Admin Console.
  2. Go to Home → Users and click to edit the user (or main-line account) you want to forward.
  3. Scroll down to Call forwarding rules.
note

Each rule can be applied at all times or on a recurring schedule. Use the schedule to control when a rule is active (for example, only after hours), and the destination to control where calls go.

Forward the Main Line​

Use this to send all calls for the number to Reflekt Legal, 24/7.

  1. In Call forwarding rules, click to edit Forward all calls.
  2. Choose Selected user or service.
  3. Enter your Reflekt Legal assistant number as the custom destination and click Save.
  4. Select the checkbox next to the rule to make it active.
  5. Click Save to save the user's settings.
tip

To turn forwarding off later, clear the checkbox next to Forward all calls and click Save.

After-Hours Forwarding​

Use this when staff should answer during business hours and only after-hours calls should reach Reflekt Legal. Create a custom rule with a recurring schedule so it only applies outside your open hours.

  1. In Call forwarding rules, click + Add new rule and enter a name (e.g., After Hours to Reflekt Legal).
  2. Set when to apply this rule to your closed/after-hours times using a recurring schedule.
  3. Set the destination to Forward directly to and enter your Reflekt Legal assistant number.
  4. Click Save.
  5. Select the checkbox next to the new rule to make it active.
  6. Click Save to save the user's settings.
tip

Keep your normal business-hours rules in place so staff still get the first chance to answer during open hours. Reflekt Legal only receives the call after hours.

Overflow Forwarding​

Use this so staff answer first during business hours, and only calls that go unanswered forward to Reflekt Legal.

  1. In Call forwarding rules, click to edit When user does not answer the call within 15 seconds.
  2. Adjust the ring duration (seconds) if you want staff to have more or less time to answer.
  3. Select Forward directly to and enter your Reflekt Legal assistant number.
  4. Click Save.
  5. Select the checkbox next to the rule to make it active.
  6. Click Save to save the user's settings.
note

You can also forward on the When user is busy rule the same way, so calls reach Reflekt Legal when the line is already in use.

Test Your Setup​

  1. Call your published business number.
  2. Confirm the call routes to the correct Reflekt Legal assistant number under the condition you configured (all calls, after hours, or no answer).
  3. Confirm the forwarded call includes the original caller's phone number in caller ID.
  4. Verify the rule works during the times and conditions you configured.
  5. For overflow, let the call ring past the configured wait time and confirm it forwards at the expected step.

Official Help​

If you need help validating your setup, contact [email protected].